Refunds & returns

You are entitled to a replacement, credit or refund where item(s) are:
  • faulty
  • wrongly described
  • different from a sample shown to you.

We are not required to replace your product if you simply change your mind.

Expenses relating to product returns
We will provide a return authorisation and cover returns costs for products that qualify under our returns policy only.

Qualify for a return, what should I do?
In the event you receive an item that differs from what you have ordered, please email our customer support team at We will advise the quickest way to find asolution.

Need to return an item?
To complete your return, you will need to provide the following details:

  1. Online order ID
  2. The name of the person that placed the order as shown on the order confirmation.
  3. An email address for updates on the progress of the return.
  4. An Australian mobile phone number, should we need to contact you.

Return details will be provided by our customer service team upon confirmation that your order qualifies under our returns policy.