Refunds & returns
You are entitled to a replacement, credit or refund where item(s) are:
- faulty
- wrongly described
- different from a sample shown to you.
We are not required to replace your product if you simply change your mind.
Expenses relating to product returns
We will provide a return authorisation and cover returns costs for products that qualify under our returns policy only.
Qualify for a return, what should I do?
In the event you receive an item that differs from what you have ordered, please email our customer support team at customerservice@helvecosaustralia.com. We will advise the quickest way to find asolution.
Need to return an item?
To complete your return, you will need to provide the following details:
- Online order ID
- The name of the person that placed the order as shown on the order confirmation.
- An email address for updates on the progress of the return.
- An Australian mobile phone number, should we need to contact you.
Return details will be provided by our customer service team upon confirmation that your order qualifies under our returns policy.